About the role
Develop and implement community engagement strategies for data center projects; establish and maintain positive relationships with local communities, residents, community leaders and local authorities.
Key Responsibilities
Community Engagement & Stakeholder Relations
- Identify and map key community stakeholders; manage engagement with residents' associations, community leaders, NGOs, educational institutions and other local stakeholders.
- Serve as the key point of contact for community-related matters; understand and address community concerns, expectations and feedback arising from project development and operations.
- Develop and manage community investment, CSR and social impact programmes aligned with local needs, company priorities and project objectives.
- Identify opportunities to create positive local impact through employment, skills development, education, internships, local business participation and community programmes.
- Establish mechanisms to receive, assess and respond to community feedback and grievances; identify potential social risks and coordinate appropriate mitigation measures with internal teams.
- Support community engagement during site development and construction, including communication on project activities, potential impacts, traffic, noise, environmental matters and other community concerns.
- Cross-Functional Coordination & Communications
- Coordinate with Government & Regulatory Affairs, Corporate Communications and relevant local authorities on community-related matters and ensure consistent messaging to external stakeholders.
- Develop community communication materials, engagement programmes and awareness initiatives to improve understanding of data center projects and their economic and social contributions.
- Provide regular updates to the Head of Public Policy & Government Affairs Malaysia on community sentiment, stakeholder concerns, social risks and opportunities, and recommend appropriate engagement strategies.
Job Requirements
Education & Qualifications
- Bachelor's degree in Communications, Public Relations, Community Development, Social Sciences, Sustainability, Business or a related field.
- 8-10 years of relevant experience in community relations, stakeholder engagement, CSR/ESG, infrastructure, property or utilities, preferably within the data center industry.
- Ability to independently lead community engagement strategy, with experience engaging state government, local authorities and community stakeholders.
- Fluent in English and Bahasa Malaysia.
- Willing to relocate to Johor Bahru.
- Required to travel more than 50% of the time.